Refund Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

To return your product, send us an email at support@TAPfit.com and we will provide you with the return address, depending on your country. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the shipping will be deducted from your refund. 

For all products (except taps), which qualified for free shipping, $25USD shipping will be deducted from any refund plus a processing fee of $4USD. Our warehouse charges this and we simply pass this cost on for refunds.

In the case of TAPfit taps, $9 flat rate shipping will be deducted from any refund plus a processing fee of $4. Our warehouse charges this and we simply pass this cost on for refunds.

For International returns, the cost of shipping paid is deducted from the refund plus a £3 return processing fee. Our warehouse charges this and we simply pass this cost on for refunds.

Digital products, subscriptions and courses of any kind including Lifetime memberships and Instructor Training programs are not eligible for a refund. 

Products sold in a bundle and bulk school tap orders are already discounted and not eligible for individual return.

Refunds (if applicable)

 Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days depending on the credit card provider.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@TAPfit.com.

Returns

Our policy lasts 30 days. If 30 days have gone by since the date of delivery, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@TAPfit.com.

Sale items (if applicable)

Only regular priced items may be refunded, sale items or special promotions (including One Time Offers) cannot be refunded. This includes all instructor equipment, equipment for schools and equipment offered at a discount.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@TAPfit.com and we will provide you with the return address, depending on your country.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@TAPfit.com and we will provide you with our warehouse address in California.

Shipping
To return your product, contact us at support@tapfit.com, and we will provide you with our warehouse address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.