Refund Policy

Our policy lasts 30 days. If 30 days have gone by since the date of delivery, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

All refunds are processed excluding any shipping costs.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days depending on the credit card provider. Please allow 5-10 business days for the funds to be cleared by your nominated bank.

Please note, because of the low pricing and bulk discounts already offered to Instructors, we are unable to offer refunds on any Instructor Stock, even within the 30 day period. This includes taps, mats, toners and other merchandise.

All refunds are processed excluding any shipping costs. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, sale items or special promotions (including One Time Offers) cannot be refunded. This includes all instructor equipment, equipment for schools and equipment offered at a discount.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and we will provide you with the return address, depending on your country. 

To return your product, send us an email at and we will provide you with the return address, depending on your country. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the shipping will be deducted from your refund. 

In the case of the Home Transformation System, $19 shipping will be deducted from any refund plus a processing fee of $4.

In the case of TAPfit taps, $9 flat rate shipping will be deducted from any refund.

If the Home Transformation System has not been dispatched, a $10 processing fee will be deducted from the refund.

Please note:

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.