GENERAL FAQ
TAP DANCE FAQ
BEGINNERS FAQ
PURCHASE FAQ
CONTACT FAQ
All of our routines are easy to learn. The best part is that they are FUN! If you can walk on the spot, you can do TAPfit and create the beat.
Simply follow our easy How to guide here.
TAPfit is easy-to-follow & low-impact so you will feel safe, happy & confident, no matter what your ability is! If you're looking for more of a challenge, we also have intermediate and advanced options.
No slipping, guaranteed! Our taps have a non-slip rubber gripper so you can safely dance your heart out without any chance of slipping.
The steps in TAPfit have been designed by physiotherapists, professional dancers and fitness professionals to be low impact, safe and effective. You can even do TAPfit sitting in a chair and get incredible results.
With TAPfit, you don't need to buy tap shoes! We have slip-on taps that fit over any flat-bottomed running shoe.
You can add our amazing rollable and foldable wooden floor to your order so that you never have to worry about scratching your floors! Just select the "TAPfit Deluxe" or "TAPfit Platinum" program, and your floor will be included in your order!
You can do TAPfit in 15 minutes a day! All of our routines are easy-to-follow, you don't need to learn anything to do the routines- just follow along!
All of our routines are easy to learn. The best part is that they are FUN! If you can walk on the spot, you can do TAPfit and create the beat.
Absolutely. We worked with sound engineers to ensure our taps have an authentic tap sound. In fact, tap dance teachers and professional tap dancers are always shocked at how amazing they sound - just like real tap shoes!
All of our routines are easy to learn. The best part is that they are FUN! If you can walk on the spot, you can do TAPfit and create the beat.
YES! We have advanced routines from superstar choreographers including Maud Arnold, Chris Tsattalios and Matt Douglass. To find out more about our Intermediate and Advanced Programs, click here:
YES! Absolutely! All four of the Johnson sisters formally trained in tap dancing, ballet and musical theatre. They are fully qualified Tap Dance Teachers with LGTDA (Australia), all receiving Honours with Distinction for their Teachers Diplomas. They were also part of the first Australian Tap Dance Team to compete at the World Tap Dance Championships. Annie & Kat are also qualified Personal Trainers.
We break everything down step by step in our "Starter Series". If you can walk on the spot, you can do TAPfit!
All US orders are sent from our California warehouse in San Bernardino. All European orders are sent from our warehouse in Germany.
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times. US orders are by FedEx, USPS or UPS. After processing and leaving the warehouse, items usually take between 3 and 14 days to arrive at their destination but can take longer from time to time. All US orders are sent from our California warehouse in San Bernardino. All European orders are sent from our warehouse in Germany.
You can view your TAPfit programs on our Members Site, the TAPfit Online Studio: https://members.tapfitonline.com/. On this page, you will be prompted to log in. Use your username and password to log in. If you’ve forgotten your password, you can choose “Password Reset” or email us at support@tapfit.com. You can play any of your purchased or subscription videos from inside the Online Studio.
If you would prefer to use the Online Studio and you have a slow Internet connection, it is best if you download the videos ahead of time instead of streaming. To download the videos onto your mobile device, go to your TAPfit Members site, select the video you want to download and click on “Options” and then click on “Download”. Once you have downloaded the workout(s) you can find the these by going to the “Home” page and click on the “Downloads” icon on the bottom of the page. We also offer DVDs for all of our programs for our customers.
The DVDs are NTSC, however they are region free, so they will work in most countries.
Login to your members site at https://members.tapfitonline.com/ and click on the video that you’d like to watch. In the far right hand corner of the screen, you’ll see an “Expand” icon. Click this to expand the video to full screen. We have a full how-to guide on the TAPfit Online Studio to assist you. If you need any assistance at all, please email our Happiness Engineers at support@tapfit.com. They would love to hear from you!
Visit our Online Studio at https://members.tapfitonline.com/ and click the “Forgot Password” link under the “Sign In” button. Enter your login email and click the “Reset Password” button. You will receive a link to your login email to create a new password. If you have any questions or need any assistance at all, just send our Happiness Engineers an email at support@tapfit.com
If you are a Premium Member, you can view your Nutrition Plan for TAPfit in your “Inner Circle” Tab in your members site. Don’t forget, you can also ask our Dietitian personal questions within your Inner Circle Membership.
You are eligible for a full refund (less shipping) as long as you are within the 30 day period from which you made your purchase. If you chose to purchase DVDs, you need to acquire an RMA number from customer service before making the return. This is so we can match your received item to you in the warehouse. To request an RMA number please send an email to support@tapfit.com. Please be sure to include your name, the email you used to place the original order and the item you would like to return when contacting support.
When your refund is processed, it will be back in your account between 1 and 7 business days, depending on your bank.
CONTACT FAQ
Our team would love to assist you at support@tapfit.com or on (844) 760-7999
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